Certified IT Quality Expert – CITQP Accredited IT Quality Expert – AITQE IT QUALITY INDEX framework expert level training

Course length: 2 days

Place and date: see courses calendar

Download course detail here

Registration: courses are available through Accredited Training organizations

Prerequisites: no pre-requisites, recommended ITIL® intermediate or ITIL® Expert or any ITIL 4 certification. Course is targeted to experienced IT managers or senior consultants.

Target group: IT managers with a focus on IT quality, team leaders, IT quality managers, CIOs. Individuals aiming to become Certified IT Quality Experts (CITQE – internal use) or Accredited IT Quality Expert (AITQE – commercial use, consultants). This course is mandatory for licensing process for gaining Accredited IT Quality Expert accreditation.

Course Learning Objectives: This qualification presents an expert level of IT Quality Index framework – concept of quantification quality of IT into management comprehensive form. Course participants will gain expert knowledge of 48 quality dimensions, how to assess their IT quality levels, identify areas with biggest improvement potential. Candidates will learn how to manage quality assessment session, how to process, interpret and communicate result data. Candidates will gain knowledge how to focus communication with business on overall quality. Candidates will get an understanding of data processing logic, licensing rules and way of working within AITQE community. SFIA skills: Quality management QUMG 4-6, Quality assurance QUAS 4, Measurement MEAS 4

Course agenda

Day 1: cover same topic as Foundation level

  • IT Quality measurement – motivation to qualitative metrics
  • Previous models used to analyse IT quality and why we need another paradigm of what quality really is
  • Architectural design of holistic IT quality assessment
  • IT Quality Index – model, principles
  • Quality domains, dimensions, attributes
    • Business/Customers
    • People – Human capital
    • Services
    • Processes
    • Tools
    • Appearance/Image
  • IT Quality Index assessment – planning, organization, method of assessment
  • Analysis and data processing
  • Interpreting results, creating management summary, results presentation

Day 2:

  • Managing assessment session – who/what/how
  • Data processing – logic, data aggregation, statistical processing
  • Free / commercial exploitation – licensing rules
  • Value proposition to the business
  • Online certification exam Certified IT Quality Expert CITQE

Additional information:

  • Course participants are provided with hot/cold drinks, lunch, snacks – not applicable to online trainings
  • Active participation in course – role playing,
  • Course is lead by experienced Accredited IT Quality Expert / Trainer – AITQE / AITQT

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Certificate CITQE

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IT Quality Index trainings and SFIA skills taxonomy IT Quality Index certification scheme